In February 2024 Klarna announced an AI assistant doing the work of 700 agents. Eighteen months later it was rehiring humans. The numbers in between are a teaching case for the applied layer.
How to know enterprise AI works, and how to ship it safely. Operational practice, not slogans.
Why enterprise AI programs succeed or stall, and how to tell which is happening to yours.
The patterns that distinguish production AI from demos.
Two disciplines determine whether enterprise AI earns operational trust: evaluation, the practice of measuring whether a system actually works in production; and governance, the delivery of policy as code, controls, and accountable workflows. Both remain underspecified. Evaluation in many organizat