Evaluation and Governance
How to know enterprise AI works, and how to ship it safely. Operational practice, not slogans.
operating-models
Operating Models and What Success Looks Like
Why enterprise AI programs succeed or stall, and how to tell which is happening to yours.
Trust in Enterprise AI: Evaluation as Practice, Governance as Delivery
Two disciplines determine whether enterprise AI earns operational trust: evaluation, the practice of measuring whether a system actually works in production; and governance, the delivery of policy as code, controls, and accountable workflows. Both remain underspecified. Evaluation in many organizat
Operating Models & What Success Looks Like
Two enterprises with comparable AI ambition, similar vendor stacks, and similar talent pools routinely produce materially different results. The divergence almost never traces to the technology choice. It traces to the operating model, the design authority, build capacity, governance regime, run mo
The Klarna walkback, what discipline gap looked like in numbers
In February 2024 Klarna announced an AI assistant doing the work of 700 agents. Eighteen months later it was rehiring humans. The numbers in between are a teaching case for the applied layer.